When I first stepped into the world of sales at a boutique property in New Orleans, the tools at my disposal were...well, let’s just say less than modern. We’re talking manual spreadsheets, phone calls logged on paper, and sticky notes that somehow became "critical" communication tools. At the time, I had no idea that platforms like Trello, Monday, or Slack even existed—let alone how much they could streamline operations.
Fast forward to today, and I’ve learned the immense value that technology brings to hospitality sales. Whether you're running a small boutique hotel or a sprawling resort, incorporating the right systems into your sales processes can transform how your team communicates, coordinates, and closes deals.
Building a sales department from scratch was no small feat. Every inquiry, follow-up, and team communication was a juggling act. Details fell through the cracks, miscommunications between departments led to frustrated clients, and keeping everything organized was like trying to herd cats. Sound familiar?
Technology bridges these gaps, creating a seamless system that enhances efficiency and improves guest experiences. Here’s how:
Hospitality is as much about efficiency behind the scenes as it is about the guest-facing experience. When your team has the tools to work smarter, not harder, the benefits ripple outward:
If you’re still using manual methods, don’t panic. Start small. Implement a task management tool for your sales team, then expand to include cross-department coordination. Train your staff on one new platform at a time to avoid overwhelm, and make sure the tools you choose align with your property’s needs.
Reflecting on my early days in New Orleans, I realize how far technology has come—and how much it can transform the guest experience when used effectively. Hospitality isn’t just about selling rooms or events; it’s about building relationships and delivering unforgettable experiences. Technology is the key to achieving both, without burning out your team in the process.
What tools have helped you improve sales and operations at your property? Let’s share insights—drop your thoughts in the comments!